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Other Products / Mobility Products / Pay-at-the-Table
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Pay-at-the-Table:
Why is Pay-at-the-Table an Important Concept?
Consumer identity theft and credit card fraud are common items in the news today. Patrons of your restaurant are well aware of this and today’s savvy consumer has increased expectations about how the businesses they frequent are protecting their personal information.
Here’s the scene: Your server brings the check, takes a credit card and walks out of the customer’s sight to a POS terminal to swipe the card. Are you confident that the customer’s credit card information is safe? More importantly, is your customer confident that your restaurant is doing all it can to protect their personal information and that their information is safe?
If you answered no to either of those questions, you may not only miss a chance to differentiate yourself in a crowded marketplace but fail to realize other important business benefits of offering Pay-at-the-Table.
How can Pay-at-the-Table Benefit My Operation?
Beyond differentiating your establishment as one that focuses not only on great food and service, there are key business benefits to offering customers the ability to pay at the table:
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Reduce Fraud – Since the customer retains sight of card at all times you can eliminate the opportunity for identity theft and skimming. Servers no longer walk off with the customers’ cards leaving them wondering exactly what will happen to their personal information.
Increase Table Turns – Enabling servers to print customer checks and accept payment right at the table they can shave minutes off of the amount of time it takes to close out that table. You can now make that table available to the next group of customers more quickly.
Improve Operational Efficiencies – Eliminating the need for servers to walk to a POS terminal to process the transaction can eliminate traffic-jams that cause delayed order entry thus allowing your kitchen to promptly receive and fill orders.
Provide Better Service – Customers that are on their way to an event, or business customers that are time limit often anxiously wait for their check to be printed and settled. Get them on their way more effectively and provide the type of prompt close out service they expect and need.
Reduce Costs and Effort – Using Pay-at-the-Table eliminates the need for pre-authorizations and closing adjustments. Additionally, you may now incur only one transaction fee no longer paying twice – one for authorization and one for adding the server’s tip and closing the transaction. |
Restaurant Manager’s Pay-at-the-Table Solution
Restaurants using the Restaurant Manager solution have the ability to add Pay-at-the-Table functionality to their system. Using a printer attachment to the Write-On handheld, servers can complete a credit card transaction at the table – in plain view of the customer – and print a receipt so that the card never leaves the customer’s hands
Pay at the Table is ideal for full service restaurants, stadiums, cocktail bars and other hospitality environments where payment is currently processed at a central location, far from the customer’s view. |
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