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Wireless Order Taking and Payment Solutions

ASI’s Write-On Handheld software is a complete POS solution that runs on a variety of wireless handheld computers, including on Apple’s iPod Touch. The Write-On app works seamlessly with ASI’s Restaurant Manager POS System so servers can take orders and process payments* right at tableside, using intuitive abbreviations and other common text messaging techniques.  When servers are not yet comfortable with text messaging, they simply pick up a stylus and use the Write-On the same way they use a pencil and pad, thanks to the Write-On’s variable modes of data entry. 

Installed as an order taking tool in hundreds of restaurants nationwide, the Write-On app is already proven to enhance customer service, boost check averages and speed table turns.  Most restaurants see increased revenues of 4% to 11% within weeks of installing a Write-On Handheld system due to:

• Faster Service    Servers can send drinks and appetizers to prep printers before they even finish taking an order. Getting these items to the table quickly means the customer is more likely to order a second round of drinks or find time for dessert, resulting in a higher average spend. When servers have real-time access to 86-ed items and other messages from the kitchen, less time is lost correcting orders after the fact.
• Fewer Missed Sales    Servers spend more time on the floor, less time lining up at a POS Station to re-type an order they’ve already jotted down once. When servers are close by customers are more likely to add to their original order.
• More Up-Selling Opportunities    Prompts and forced modifiers help servers suggest menu items the result in a higher average spend
• Increased Table Turns    When food and drinks are served more quickly, the customer spends less time at the table. When payments are processed right at tableside, customers need not wait for their credit card to be returned. Space once taken up by fixed POS Stations can be used to add more tables to the floor.

Many restaurants using the Write-On Handheld also realize significant cost reductions due to:

• Fewer Errors & Comps    Prompts and forced modifiers ensure that servers always ask about cooking instructions and side dishes. Items are never left off the check just because a harried waiter tried to shortcut the line at the POS Station. Servers are prevented from ordering items that have been 86-ed. Managers can use the WriteOn to verify that all items on the table are actually on the check.
• Reduced Labor Costs    More tables can be assigned to each server without compromising service because the WriteOn shaves from 2 to 10 minutes off the time it takes to input an order in the POS system. With fewer servers working labor costs go down.
• Less Training Time    With easy access to the entire menu, including daily specials, servers need not memorize the menu to be effective. With an intuitive user interface that emulates the UI of Apple devices like the iPhone and the iPod touch, most servers can operate the WriteOn with very little training.
• Improved Server Retention    With fewer servers working not only do labor costs go down but tip earnings go up, making for a more satisfied workforce.
• Greener Business Practices    Typically a system of 5 fixed POS Stations can be replaced by 2 fixed stations and 8 to 10 handhelds, resulting in 10Kw hour energy saving per day. Consumption of pencils & pads is reduced to almost nothing.

Managers and owners also use the Write-On app to:

• Authorize password protected operations such as voids or comps
• Receive automated alerts (ie when staff near overtime or labor cost exceeds 40% of sales)
• Access real-time reports.

The WriteOn is one of three mobility solutions for managers and owners that can be fully integrated with the Restaurant Manager POS System. 

(*NOTE:  Some restaurants choose to use the Write-On exclusively for payment processing without deploying it for taking orders at tableside. Any approved handheld computer configured with an MSR can be loaded with the Write-On app and used as a cost-effective Pay-at-the-Table device.)